My Infant who may not have a seat

Good day,

This morning, I called your call centre to find out how I book an additional seat for my infant son, a boisterous 15 kg 1 ½ month old boy, to ensure that we are comfortable and do not trouble the rest of the people on the flight. I called at 9h11, to be advised by the young lady that she is pleased I phoned as only the call centre can make the booking, but I would need to pay full price for my son. She then advised me to go back online make my booking and call back.

When I called back at 9h34 I was advised that in fact, I cannot have access to my Vitality benefit as a call centre cannot give the benefit, and that I would need to take that up with Discovery. But, she would call me back as the process is lengthy and I am calling from my cell. (How sweet I thought) When the agent called me back at 10h18, she had booked my son on the full return flight, which was not my intention, she advised that she would correct that and call me back.

When they called me back, I was advised that in fact, they cannot book my son on only one leg of the ticket, it had to be both. I would need to cancel my ticket, and book to individual tickets that they could add him to the one leg. Oh, and they will only refund me in 6 – 8 weeks time.

WHAT on earth happened here Kulula!! That is utter nonsense. It was your poor advice that resulted in this, and I do not have the funds to willy nilly book and cancel and wait for 6 weeks whilst I pay for another flight.

Well, sorry anyone who is on the Lanseria flight from Cape Town on Thursday morning at 5h55, as I trust it is going to be an unpleasant light.