DB
David B

1 reviews | Active since May 2014

26 Mar 2015, 09:39

Most useless Credit Card application on the planet

Good day, at 08:44 on Tuesday 24 Feb 2015 I first posteded a first complaint on Hello Peter regarding Kulula's useless credit card application process. Just to remind you that I had originally app**** for this credit card on Friday 6 Feb 2015. After sending through the required documentation, signing the credit agreement which was sent to your offices on Thursday 5 March 2015, I am still waiting for these credit cards to arrive. I've called the call center on eight occasions which is terribly pathetic, as you go round in circles until you eventually come in contact with an FNB representative who promises the world and then to escalates the issue (which is obviously a lie). Well today is Thursday 26 March 2015 and I still haven't received my cards nor a call confirming when I can possible expect the cards to arrive. Kulula really?? If you're proud of this product, then make it work, alternatively s**** it and have FNB offer a credit card sponsored by Kulula, you might think that this sounds like a joke? Your current service called Kulula Moola seems to be one! If you don't want my business then please tell me so I don't waste anymore time! No copy and paste reply would also be good!

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Replies (1)
Kulula.com
Kulula.com's reply26 Mar 2015, 11:34
Official
Hello dblundell,

Thank you for your post .

I am sorry for the lack of communication in this regard . I am certainly aware that you had advised us of this service failure previously and your feedback had been escalated . Please be assured we will definitely look into this and you can rest assured an agent from FNB will be in contact with you in this regard .

Bye for now .

Fazila