Most useless airline in SA

<p>Over a month ago, I had to pay extra for a ticket because Kulula's IT system had an issue was even confirmed by their staff. I did not check in on time despite being in the line since they were under resourced and their lines were slow, no one called the closing flight, I couldn’t check-in online since they did not send me any confirmation email, their call centre didn’t answer my calls earlier that day and because their staff have a don’t care attitude. A week before that they even issued a ticket to me with a name similar to mine. I ended up missing my flight since I had to go back to their check-in counter. I want a refund. Really apathetic service. I fly with Kulula at least 4 times a month. They are usually delays for many of their flights.</p>