Mortified

I just read some of the reviews on here, and it seems that I am not the only one who experienced this. But... I booked a flight yesterday afternoon on the Kulula website, only to have a flight cancelled AN HOUR AFTER BOOKING!!!!! I am completely mortified!!! Why allow the flight to be booked if it was going to be cancelled an hour later?? And the message I received was that I will be "notified of my new itinerary". Excuse me? They will notify me??? Are they going to arrange transfers to and from the airport as well?? I am not sure what kind of business they think they are running but they are running it into the ground - quickly! I am completely empathetic to the recovery required after the huge hole Covid left, however customer service should be a priority. There are ways of handling things, and to be told my flight will be cancelled and I will be told when I can fly just will not work.

NEVER FLYING KULULA AGAIN!