Money still not reversed

<p>on Wednesday the 1st of March at 15:30 i tried to book a 17:10 flight online from Lanseria to Cape Town, there was a technical error that appeared om the website but the payment of R1477.15 went off my account to Kulula, but i did not get a booking confirmation. I then called their customer care line seconds after to find out what was going on. I was adivised that it was not possible to book online 2 hours before depature, i must go to the aiport to book for that airlner, however the money that went off my account will be reversed within 24-48 hours. today i am writing this message 108 hours later and i still have not received the money that went off my account without any booking confirmation from Kulula. Today i gave them a call, and now they want me to send proof of payment that was made to them and they dont want to track the payment using the card number as they did last week when i called about this? WHERE IS MY MONEY KULULA.COM?</p>