Money Gone, Airport Hell!

I understand systems go through technical glitches and all, but to receive poor service in trying to amend an error that was made on the side of this airline was absolutely disappointing.

Kulula took my money, and proceeded to say I didn't have a booking when I produced proof of payment to accounts (A process that the system should have captured mind you). I was given the run around by Levaughante, and to say my arrival at the airport to check-in was a mess, is an understatement. On top of that being told that I may need to pay service fees, for what service? Please do better guys! We are paying customers!