VD
Vanessa D
1 reviews | Active since Mar 2009
12 Jan 2016, 13:49
Misunderstanding sorted out
I have had a reply from Thuli at Khuula / Comair, she has gone to great lengths to sort this out and given my daughter and her husband a credit, I must admit although it was not entirely their fault. Many thanks for all the trouble you went to.
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
12 Jan 2016, 14:56Hello vand,
Thank you for taking the time to contact us and for allowing me the opportunity of a response.
On behalf of Kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Thuli . The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade. Rest assured , I have informed Thuli's managers of your pleasant experience with her .
We greatly value your support and your on-going loyalty to the brand and we look forward to welcoming you back .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for allowing me the opportunity of a response.
On behalf of Kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Thuli . The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade. Rest assured , I have informed Thuli's managers of your pleasant experience with her .
We greatly value your support and your on-going loyalty to the brand and we look forward to welcoming you back .
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply12 Jan 2016, 14:56
Official
Hello vand,
Thank you for taking the time to contact us and for allowing me the opportunity of a response.
On behalf of Kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Thuli . The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade. Rest assured , I have informed Thuli's managers of your pleasant experience with her .
We greatly value your support and your on-going loyalty to the brand and we look forward to welcoming you back .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for allowing me the opportunity of a response.
On behalf of Kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Thuli . The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade. Rest assured , I have informed Thuli's managers of your pleasant experience with her .
We greatly value your support and your on-going loyalty to the brand and we look forward to welcoming you back .
Bye for now .
Fazila Khan
Customer Relations
Best regards,