Missing Luggage’s “Kulula” flight

Yesterday 25-01-2019 my friend and I got onto a flight from Johannesburg to Cape Town at 10am. We arrived safely at Cape Town and it was 12:10pm but our luggage’s where not there so was the other people’s luggages on the same flight as us. We were informed that we need to fill in forms at the “Kulula baggage office” and so we did, the forms were for us to write our luggage description and advice if we want them delivered our luggages if we’d like to collect them. We chose the option for them delivering and asked what time can we expact our bags delivered as we had filled in all the info including info the address of where we’d be staying. The lady told us that they have flights from Johannesburg landing hourly so our bags should be delivered on the day and latest will be tomorrow morning before the sun is up. We fully comprehend. We were giving a business card with telephone number “ ********** 042” which doesn’t not ring at all or says, “number busy” and the e-mail adddress, ********** which I sent an email this morning at 7:06am and didn’t not recieve any response from them. I’d like assistance with getting info about my luggage as the airport is failing to do so and going foward I feel I will try by all means to not use “Kulula”.