Missed Flight - Gate change
<p>Hello,</p> <p> </p> <p><br />My family and I recently flew to Cape Town using Kulula from Lanseria Airport. We checked in online and then arrived early to drop our baggage. Gate 3 was circled on our tickets as well as a boarding time of 06:25 am, with a scheduled take off time of 06:55 am (flight MN481). We went to the gate as instructed and were met by an attendant who asked if we were going to Cape Town this morning and we agreed and were swiftly directed to sit at the seats by gate 3. </p> <p> </p> <p><br />We then joined the queue for boarding gate 3 and once we got to the front the flight attendant told us this was the wrong flight and we should actually go to gate 4, but that that flight's boarding is now closed and our baggage has been removed!</p> <p> </p> <p><br />We were not called by name and we were sitting right there and not once did someone call us. We were not able to catch a later flight without paying hefty fees so we had no choice but to take the same flight the next day and lost out on one day's accommodation, no refunds possible. We also lost out on a day of our holiday, very disappointing. The lady that told us our baggage was removed was very rude and condescending and told me to check my phone as they called us, however I'm sure they know by now that signal by the boarding gates is shocking and there's even signs saying not to use your phone anyway!</p> <p> </p> <p><br />I have never encountered such issues with Kulula before, this was very disappointing and perhaps it's time to start using SAFair.</p>