MN
Michelle N
1 reviews | Active since Nov 2015
29 Nov 2015, 12:07
Missed Flight
Talk about TCF! We were not treated fairly at all! We were there almost 40 min before our flight, got moved from one line to another and they claim that's when the announcement was made for people who didn't have their boarding passes. By the time we got to the check in point we were told it closes 5min ago. After pleading and begging we were told to go to ticket sales. We ended up paying almost R1000 to get a flight for the next day. Now we can't go home, we incurred more costs, need to get accommodation all because of incompetences. To make matters worse we were not the only customers complaining about their processes. I wouldn't recommend them anyone!
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Kulula.com's replyOfficial
30 Nov 2015, 10:12Hello Ms.Ndaba12,
Thank you for your post .
I do apologise for the inconvenience experienced . I have been advised by the supervisor who had attended to you on the day , that due to you standing in the incorrect queue on arrival at the terminal , therefore you had been moved to the correct queue to be processed . I have also been advised that numerous announcements were made to indentify passengers travelling on MN114 , regrettably you did not identify yourself to the Comair staff.
Unfortunately by the time you had reached the checkin counter , this flight was closed for passenger acceptance . A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. I am aware the supervisor assisted you by waiving the change of booking fee .
Thank you for allowing me to respond .
Bye for now.
Fazila Khan
Customer Relations
Thank you for your post .
I do apologise for the inconvenience experienced . I have been advised by the supervisor who had attended to you on the day , that due to you standing in the incorrect queue on arrival at the terminal , therefore you had been moved to the correct queue to be processed . I have also been advised that numerous announcements were made to indentify passengers travelling on MN114 , regrettably you did not identify yourself to the Comair staff.
Unfortunately by the time you had reached the checkin counter , this flight was closed for passenger acceptance . A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. I am aware the supervisor assisted you by waiving the change of booking fee .
Thank you for allowing me to respond .
Bye for now.
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply30 Nov 2015, 10:12
Official
Hello Ms.Ndaba12,
Thank you for your post .
I do apologise for the inconvenience experienced . I have been advised by the supervisor who had attended to you on the day , that due to you standing in the incorrect queue on arrival at the terminal , therefore you had been moved to the correct queue to be processed . I have also been advised that numerous announcements were made to indentify passengers travelling on MN114 , regrettably you did not identify yourself to the Comair staff.
Unfortunately by the time you had reached the checkin counter , this flight was closed for passenger acceptance . A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. I am aware the supervisor assisted you by waiving the change of booking fee .
Thank you for allowing me to respond .
Bye for now.
Fazila Khan
Customer Relations
Thank you for your post .
I do apologise for the inconvenience experienced . I have been advised by the supervisor who had attended to you on the day , that due to you standing in the incorrect queue on arrival at the terminal , therefore you had been moved to the correct queue to be processed . I have also been advised that numerous announcements were made to indentify passengers travelling on MN114 , regrettably you did not identify yourself to the Comair staff.
Unfortunately by the time you had reached the checkin counter , this flight was closed for passenger acceptance . A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. I am aware the supervisor assisted you by waiving the change of booking fee .
Thank you for allowing me to respond .
Bye for now.
Fazila Khan
Customer Relations
Best regards,