WH
Willie H
1 reviews | Active since Oct 2013
05 Sept 2015, 22:44
Miss Doha flight from OT new ticket R9064.00
I was booked on the 10.05 flight MN 910 from GRG to Oliver Tambo on 14th August 2015 for a connecting flight 15.15 to Doha/Copenhagen on a Trafalgar Tour. Qatar delayed there flight for 30 minutes to try to accommodate me, even hand out a boarding pass and put somebody at the door of the Kulula flight to grab me and run for life, At last it could not wait any longer and left. I had to buy a new ticket for the amount of R9064.00 for the following day, and had to stay over night. I lost 2 days of an expensive Tour, and in all the rush I also lost my new bifocal glasses of R6195.00.<br> <br> Kulula must refund me for these expenses because it was all there fault.
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Kulula.com's replyOfficial
07 Sept 2015, 10:19Hello williepetro,
Please accept our apologies for your delayed flight.
kulula.com is a point to point airline and does not accept liability for missed connections between flights on its services or on any other airline or for any consequential expenses loss or damage which may arise for missed connections or delays. (Extracted from our 'Conditions of Carriage' - www.kulula.com
Therefore any expenses you incurred due to the flight delay, will have to be taken up with your Insurance company.
I will be I touch with you directly with a letter for insurance purposes.
Kind Regards,
Nazley CR
Please accept our apologies for your delayed flight.
kulula.com is a point to point airline and does not accept liability for missed connections between flights on its services or on any other airline or for any consequential expenses loss or damage which may arise for missed connections or delays. (Extracted from our 'Conditions of Carriage' - www.kulula.com
Therefore any expenses you incurred due to the flight delay, will have to be taken up with your Insurance company.
I will be I touch with you directly with a letter for insurance purposes.
Kind Regards,
Nazley CR
Kulula.com's reply07 Sept 2015, 10:19
Official
Hello williepetro,
Please accept our apologies for your delayed flight.
kulula.com is a point to point airline and does not accept liability for missed connections between flights on its services or on any other airline or for any consequential expenses loss or damage which may arise for missed connections or delays. (Extracted from our 'Conditions of Carriage' - www.kulula.com
Therefore any expenses you incurred due to the flight delay, will have to be taken up with your Insurance company.
I will be I touch with you directly with a letter for insurance purposes.
Kind Regards,
Nazley CR
Please accept our apologies for your delayed flight.
kulula.com is a point to point airline and does not accept liability for missed connections between flights on its services or on any other airline or for any consequential expenses loss or damage which may arise for missed connections or delays. (Extracted from our 'Conditions of Carriage' - www.kulula.com
Therefore any expenses you incurred due to the flight delay, will have to be taken up with your Insurance company.
I will be I touch with you directly with a letter for insurance purposes.
Kind Regards,
Nazley CR