Melissa Naidoo - Customer service at its best

<p>I booked flights in January for August/September this year at a special rate</p> <p>I had to change these dates due to medical circumstances beyond my control</p> <p>I was blown away by Melissa's patience and handling of my call </p> <p>I ended up paying less for the change than I thought I would ( supporting documentation) </p> <p>Kulula you have an absolute gem in Melissa </p> <p>In this age of mediocre contact centre agents she certainly raises the benchmark sky-high</p> <p> </p>