Lulu last *******

I cannot believe that when booking a return flight, with heavy baggage declared and paid for, and arriving to book in on time, that your ground staff would be so unreceptive to allow me to miss my flight and charge More than the initial flight (which I was on time for) and additional luggage. The only issue was a claim that I had only paid for heavy luggage one way. My single request was to be shown how on the app one pays for heavy one way on a return flight. I will be taking this complaint to the ombudsman for review. I have had to pay more than double for a missed flight that I was on time for, because of incompetence of ground staff. My original booking reference with heavy baggage was XNQSVD. My Discovery number is ***. I have lost 3hrs and R2500.00 due to incompetence. I demand compensation