EC
Elria C
1 reviews | Active since Feb 2012
08 Feb 2016, 09:52
Luggage tampered with TWICE
My husband and I travelled from OR Tambo to Cape Town International on 31 Jan 2016 and returned on 7 Feb 2016. My checked in bag has 3 zips. I secured these with cable ties. Picking up my luggage after BOTH flights all the cable ties were cut and my luggage was a mess as somebody scratched in my bag. Nothing was missing as I carried my camera and jewelery on me. How bad is this - should there not be security cameras installed? If this happened to me on both trips it must ean that this is a regula occurence! Can somebody tell me how can we trust making use of airlines??
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Kulula.com's replyOfficial
08 Feb 2016, 12:24Hello Elria,
Thank you for taking the time to contact us .
We are rather disappointed to hear about the problems you encountered with your luggage on your recent flights with us, please accept our apologies in this regard . Our aim is to transport all our customers and their belongings safely to their destination and you were let down on this occasion . We are currently working very closely with our baggage handling service to minimize any potential baggage problems.
In terms of kulula.com's Conditions of Carriage for Passengers and Baggage we do not accept liability for the loss of, or damage to fragile or perishable articles, money, jewellry, silverware, valuables, business documents, passports or other identification documents which are included in the passengers checked or unchecked baggage. This is with or without the knowledge of Comair.
As far as the cameras are concerned the ba*****t is equipped with cameras along the baggage sorting system till the dropping point and loading area. ACSA has a dedicated security team in the baggage area who monitors all movement and cameras. Thank you for this opportunity to respond .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
We are rather disappointed to hear about the problems you encountered with your luggage on your recent flights with us, please accept our apologies in this regard . Our aim is to transport all our customers and their belongings safely to their destination and you were let down on this occasion . We are currently working very closely with our baggage handling service to minimize any potential baggage problems.
In terms of kulula.com's Conditions of Carriage for Passengers and Baggage we do not accept liability for the loss of, or damage to fragile or perishable articles, money, jewellry, silverware, valuables, business documents, passports or other identification documents which are included in the passengers checked or unchecked baggage. This is with or without the knowledge of Comair.
As far as the cameras are concerned the ba*****t is equipped with cameras along the baggage sorting system till the dropping point and loading area. ACSA has a dedicated security team in the baggage area who monitors all movement and cameras. Thank you for this opportunity to respond .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply08 Feb 2016, 12:24
Official
Hello Elria,
Thank you for taking the time to contact us .
We are rather disappointed to hear about the problems you encountered with your luggage on your recent flights with us, please accept our apologies in this regard . Our aim is to transport all our customers and their belongings safely to their destination and you were let down on this occasion . We are currently working very closely with our baggage handling service to minimize any potential baggage problems.
In terms of kulula.com's Conditions of Carriage for Passengers and Baggage we do not accept liability for the loss of, or damage to fragile or perishable articles, money, jewellry, silverware, valuables, business documents, passports or other identification documents which are included in the passengers checked or unchecked baggage. This is with or without the knowledge of Comair.
As far as the cameras are concerned the ba*****t is equipped with cameras along the baggage sorting system till the dropping point and loading area. ACSA has a dedicated security team in the baggage area who monitors all movement and cameras. Thank you for this opportunity to respond .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
We are rather disappointed to hear about the problems you encountered with your luggage on your recent flights with us, please accept our apologies in this regard . Our aim is to transport all our customers and their belongings safely to their destination and you were let down on this occasion . We are currently working very closely with our baggage handling service to minimize any potential baggage problems.
In terms of kulula.com's Conditions of Carriage for Passengers and Baggage we do not accept liability for the loss of, or damage to fragile or perishable articles, money, jewellry, silverware, valuables, business documents, passports or other identification documents which are included in the passengers checked or unchecked baggage. This is with or without the knowledge of Comair.
As far as the cameras are concerned the ba*****t is equipped with cameras along the baggage sorting system till the dropping point and loading area. ACSA has a dedicated security team in the baggage area who monitors all movement and cameras. Thank you for this opportunity to respond .
Bye for now .
Fazila Khan
Customer Relations