JK
Jacques K

1 reviews | Active since Aug 2012

11 Jun 2016, 19:09

Ludicrous

<p>I am trying to book flights for my son and myself on Kulula.com. The catch is, we both have the same name and the same surname (No problem before on Mango or SAA). Kulula.com WILL NOT accept our booking - requiring from us to enter UNIQUE NAMES!!!</p> <p> </p> <p>Do I have to say more (Or do one of us have to go to Home Office to change his name in order to fly on Kulula.com)?</p> <p>What a tragic joke.</p> <p>I hope to hear from Kulula.com regarding this very strange phenomenon.</p> <p> </p> <p>Thanks and regards</p> <p> </p> <p>Jacques Kuun</p>

0
Replies (2)
Kulula.com
Kulula.com's reply13 Jun 2016, 09:00
Official

Thanks for taking the time to contact us and for sharing your concerns .

I do apologise for the hassles experienced with the booking process . I will request a supervisor to contact you and assist where possible .

Kindly note , As from 1 July, kulula.com will no longer be monitoring this site. Please contact us directly on ********** should you need any help in the future

Bye for now.

Fazila Khan

Best regards,

JK
Jacques K's update13 Jun 2016, 17:42
Reviewer Update

Quick, efficient and polite correction of state of affairs. Thank you very much.

Regards

Jacques Kuun