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Franjo B

1 reviews | Active since Feb 2014

13 Oct 2015, 15:59

Lost wallet on flight becomes stollen wallet

My wife & I returned from Cape Town late last night from holiday on a Kulula plane. The last time I used my wallet was to pay for beverages on the flight. I was holding my 3 month old son as I took out money out from my wallet. It surely must of fell on the floor as I was reaching to put it back into my lower pocket of my shorts. The fact of the matter is we were the last ones to leave the plane so not to disturb my son while the plane is nice & empty. We made our way to baggage claim & I noticed I did not have my wallet on me. I immediately went back with an official to the plane to see if I can find my wallet. Upon entering the plane there were at least half a dozen 'cleaning crew' on the plane. I checked our seats, there were no sign of my wallet. I suspect one of the crew took it. I said nicely to the crew that I don't care about the R200 cash in my wallet but the credentials were more important to me. I had a long stay parking ticket in my wallet too. No one owned up. The end result was we ended up getting home at 1am this morning. Now having to re-apply for all my credentials for a mere R200. I don't think we will be using [URL Removed] again because of unrighteous staff

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Replies (1)
Kulula.com
Kulula.com's reply13 Oct 2015, 17:47
Official
Hello Franjo80,

Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had whilst using our services.

I forwarded your details to our baggage enquiries at OR Tambo airport for a supervisor to contact you. Should you wish to contact them, you can email *** or call +***9/8205.

I do once again apologise for the inconvenience and frustration caused.

Kind regards,
Thuli
Customer Relations