LvdW
Lynette van der Walt

1 reviews | Active since Oct 2015

01 Oct 2015, 18:23

Lost purse

Good day. My elderly parents travelled yesterday for the first time solo from Cape Town to Lanseria on flight MN 450 at 05:55. At 08:25 I received a call from the Baggage claim Department to let me know that my parents had lost their purse in the aircraft and that they are trying to get hold of them to let them know about their purse. Their phones were still switched off so they couldn't be reached. I called my mother and luckily she had just switched her phone on to let me know about their good trip. I told her that their purse was at Baggage claims. The Lady at Baggage claims asked my mother for identification and asked her to go through the purse to ensure all their bank cards and money was still in the purse. Not a single cent was missing! Nothing. No card or anything was missing! <br> We are still stunned and so very thankful. Such honesty and professionalism we never ever expected.<br> We don't know what else to say but thank you, thank you and thank you to Kulula and their staff! <br>

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Replies (1)
Kulula.com
Kulula.com's reply02 Oct 2015, 08:48
Official
Hello lvdwalt15,

I would like to thank you for your kind words about our team. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I'll be sure to share it with the Airport Managers. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.

I am very grateful you took the time and trouble to write to us as you have done, as it is in this way that we can ensure that the usually high standards we set for ourselves is maintained.

Kind Regards,
Nazley - CR

Best regards,