Lost of Ticket

Good day<br> <br> Mr. Nel was suppose to fly to Cape Town this morning at 6:25. Last night at 7:30pm our client phoned and canceled the meeting. I tried to contact the call center but only to find out their hours are until 7pm and they will only re-open at 7am again. I know the terms and conditions state that a flight needs to be canceled 2 hours before the flight. I tried to see last night what I can do to cancel the flight and not loose the ticket. But couldn't find anything. I couldn't even cancel the ticket on line. This morning I contacted OR Tambo and they put me through to Kulula's check in desk. The lady there couldn't help as she can't change tickets. I contacted the call centre at 7:11am this morning to find out if Mr. Nel has lost his ticket. I was told that according to the terms and conditions he did loose the ticket. My issue is. HOW MUST YOU CANCEL A TICKET IF THE FLIGHT IS 6:25AM AND THE CALL CENTRE IS CLOSED!!! That rule just don't make any sense since there is NO emergency nr or after hour nr. I really think that suck. We use Kulula frequently and I think maybe we should just not book with them anymore, Can a manager please contact me.