LNQENH

We had booked a flight from Johannesburg O R Tambo to Durban King Shaka International on the 23rd March 2020, but due to lockdown measures being implemented, we couldn’t fly. On the morning of our flight I received a call from one of the agents to confirm if we were flying and we explained to her that we will not and she advised that we can request for a refund for our flight. I sent a request to email address: *** with my banking details, and to date I haven’t received my refund. I then received an email on the 9th April 2020, from Constance Mphakathi stating that my request is being attended to and to date, i have not received my refund. I contacted the contact center to enquire about amending the flight dates and was referred from pillar to post. Our flight reference was LNQENH. I would just like to follow up on my refund or perhaps changing my dates because it’s over a year that the flight was booked and it’s going for a another year that i had requested for a refund?