UB
Upasya B
1 reviews | Active since Jul 2013
20 Dec 2015, 00:13
Limited to 20kg but only 1 piece of luggage!
I find that if an airline says you are allowed 20kg to be checked in, surely the logical thing you would think is \okay
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Kulula.com's replyOfficial
21 Dec 2015, 08:07Hello Artemis_1,
The cost that the airlines have to pay for handling baggage was included in every ticket, so customers with no baggage subsidized those with baggage. As ticket prices have risen we have had to find ways to keep our ticket prices reasonable in order to stop the total market of travellers from shrinking. One way has been to stop the cross subsidization, so now customers with extra baggage are the ones who pay for it. This was app**** in the USA and EU about 5 years ago - SA is just slow to catch up, but other airlines also amending their policies in order to keep competitive cheap fares in the market. The weight is not the only issue, as the handling companies charge the airlines for every piece handled, and we also pay for the number of staff required to load the aircraft. This is one of the reasons why over the past 12 years the average Comair fare (BA + kulula) has only increased 14% while inflation has increased 98%. Our current policy imposes a fee for an additional bag and a heavy bag fee.
Yours Sincerely,
Nazley - CR
The cost that the airlines have to pay for handling baggage was included in every ticket, so customers with no baggage subsidized those with baggage. As ticket prices have risen we have had to find ways to keep our ticket prices reasonable in order to stop the total market of travellers from shrinking. One way has been to stop the cross subsidization, so now customers with extra baggage are the ones who pay for it. This was app**** in the USA and EU about 5 years ago - SA is just slow to catch up, but other airlines also amending their policies in order to keep competitive cheap fares in the market. The weight is not the only issue, as the handling companies charge the airlines for every piece handled, and we also pay for the number of staff required to load the aircraft. This is one of the reasons why over the past 12 years the average Comair fare (BA + kulula) has only increased 14% while inflation has increased 98%. Our current policy imposes a fee for an additional bag and a heavy bag fee.
Yours Sincerely,
Nazley - CR
Kulula.com's reply21 Dec 2015, 08:07
Official
Hello Artemis_1,
The cost that the airlines have to pay for handling baggage was included in every ticket, so customers with no baggage subsidized those with baggage. As ticket prices have risen we have had to find ways to keep our ticket prices reasonable in order to stop the total market of travellers from shrinking. One way has been to stop the cross subsidization, so now customers with extra baggage are the ones who pay for it. This was app**** in the USA and EU about 5 years ago - SA is just slow to catch up, but other airlines also amending their policies in order to keep competitive cheap fares in the market. The weight is not the only issue, as the handling companies charge the airlines for every piece handled, and we also pay for the number of staff required to load the aircraft. This is one of the reasons why over the past 12 years the average Comair fare (BA + kulula) has only increased 14% while inflation has increased 98%. Our current policy imposes a fee for an additional bag and a heavy bag fee.
Yours Sincerely,
Nazley - CR
The cost that the airlines have to pay for handling baggage was included in every ticket, so customers with no baggage subsidized those with baggage. As ticket prices have risen we have had to find ways to keep our ticket prices reasonable in order to stop the total market of travellers from shrinking. One way has been to stop the cross subsidization, so now customers with extra baggage are the ones who pay for it. This was app**** in the USA and EU about 5 years ago - SA is just slow to catch up, but other airlines also amending their policies in order to keep competitive cheap fares in the market. The weight is not the only issue, as the handling companies charge the airlines for every piece handled, and we also pay for the number of staff required to load the aircraft. This is one of the reasons why over the past 12 years the average Comair fare (BA + kulula) has only increased 14% while inflation has increased 98%. Our current policy imposes a fee for an additional bag and a heavy bag fee.
Yours Sincerely,
Nazley - CR