1 reviews | Active since Apr 2015
**** to when changed flight booking
I flew from George to Joburg on 29 April.<br> I decided at 9:35 on that day to change my booking to an earlier fight. I was told there were 2 flights departing at around 1pm, one which I would need to pay R500 extra to change and the other I would only need to pay R340 change fee.<br> However Kulula knew at 7am that the cheaper flight was delayed by atleast 3 hours and in not telling this to me, they **** about the departure time.<br> <br> To make it worse, when I got to the airport there were seats on the other plane, and instead or correcting their mistake and accommodating me on this other plane, they tried to profit out of their own inconvenience and wanted to charge R1500+ to change planes.<br> <br> Kulula only cares about their profit and has no regard for taking care of their customers and will mislead them in the pursuit of extra revenue.<br> <br> In any other business that cares for their company or image, they would go out of their way to correct their mistakes and errors. But Kulula believes they don't need to do this.<br> Very disappointed.
Thank you for getting in touch with us and sharing your concerns with us.
We would like to apologise for the service you have received from our staff.
Our flights have different classes of tickets available. Each ticket purchased has a base fare that is charged, this fare changes according to the ticket class booked. Fares start low and end on the highest fare. The cheap seats/fares sell out in advanced, especially over peak period such as school holidays, long weekends, public holidays and peak periods. Seats are limited and subject to availability at the time of booking.
When requesting to change your booking you will be charged a service fee and if applicable an "upgrade in fare" will have to be paid. If the same class of ticket booked is still available on the new flight, you will only be charged a change of booking fee.
In the event of a flight delay, our teams will assist with changes should the delay be caused due to the airline.
We do appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers.
Kind regards,
kulula.com
Best regards,
Thank you for getting in touch with us and sharing your concerns with us.
We would like to apologise for the service you have received from our staff.
Our flights have different classes of tickets available. Each ticket purchased has a base fare that is charged, this fare changes according to the ticket class booked. Fares start low and end on the highest fare. The cheap seats/fares sell out in advanced, especially over peak period such as school holidays, long weekends, public holidays and peak periods. Seats are limited and subject to availability at the time of booking.
When requesting to change your booking you will be charged a service fee and if applicable an "upgrade in fare" will have to be paid. If the same class of ticket booked is still available on the new flight, you will only be charged a change of booking fee.
In the event of a flight delay, our teams will assist with changes should the delay be caused due to the airline.
We do appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers.
Kind regards,
kulula.com
Best regards,