JH
Jacobus H
1 reviews | Active since May 2015
31 May 2015, 17:52
Leave bag behind
So I fly with kulula from Durban to Oliver Tambo, drop my bag well in time, get to OT ... my bag will come with the next flight I am told!! I have to spend 3hrs waiting, not even an apology offered!
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Kulula.com's replyOfficial
01 Jun 2015, 09:25Hello JacobusHeukelman,
Thank you for your post.
I am very disappointed to hear about the problems you encountered with your baggage on your flight with us. I am sorry for the inconvenience caused to you whilst using our services.
Every effort is made to overcome this problem but, despite the many precautions taken, any system that involves both human and mechanical interaction can be prone to failure. However, you have our assurance that we are not complacent and we are doing all we can to improve our baggage handling service.
Yours Sincerely,
Nazley - CR
Thank you for your post.
I am very disappointed to hear about the problems you encountered with your baggage on your flight with us. I am sorry for the inconvenience caused to you whilst using our services.
Every effort is made to overcome this problem but, despite the many precautions taken, any system that involves both human and mechanical interaction can be prone to failure. However, you have our assurance that we are not complacent and we are doing all we can to improve our baggage handling service.
Yours Sincerely,
Nazley - CR
Best regards,
Kulula.com's reply01 Jun 2015, 09:25
Official
Hello JacobusHeukelman,
Thank you for your post.
I am very disappointed to hear about the problems you encountered with your baggage on your flight with us. I am sorry for the inconvenience caused to you whilst using our services.
Every effort is made to overcome this problem but, despite the many precautions taken, any system that involves both human and mechanical interaction can be prone to failure. However, you have our assurance that we are not complacent and we are doing all we can to improve our baggage handling service.
Yours Sincerely,
Nazley - CR
Thank you for your post.
I am very disappointed to hear about the problems you encountered with your baggage on your flight with us. I am sorry for the inconvenience caused to you whilst using our services.
Every effort is made to overcome this problem but, despite the many precautions taken, any system that involves both human and mechanical interaction can be prone to failure. However, you have our assurance that we are not complacent and we are doing all we can to improve our baggage handling service.
Yours Sincerely,
Nazley - CR
Best regards,