BS
Brian Spanier-marson
1 reviews | Active since Nov 2015
15 Mar 2016, 10:37
Late Delivery Is Kulula's Standard Fare
It really upsets me when an airline lies about it's service after I have been so inconvenienced so often. Kulula's adverti*****ts current boast about on time performance. That's absolute *******. In fact their main rival - SAFAIR - is the king of on time performance. Look at the ACSA website for independent verification. I looked this morning and the year to date numbers show Kulula LAST for flights out of Durban, 2nd worst for flights out of Joburg and 4th for flights out of Cape Town.<br> How can a business lie so blatantly?<br> In December I was traveling out of Durban on the last flight - due to leave at about 9.30 and it only left at 11pm - great! Was home close to 1am - Thanks to Kulula.
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Kulula.com's replyOfficial
15 Mar 2016, 14:54Hello brian@l,
Thank you for your post.
You have every right to expect punctuality from us, however there are numerous reasons within the operation which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you very much for your feedback. I can assure you that our teams are working closely in order to reduce the delays.
Kind Regards,
Nazley - CR
Thank you for your post.
You have every right to expect punctuality from us, however there are numerous reasons within the operation which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you very much for your feedback. I can assure you that our teams are working closely in order to reduce the delays.
Kind Regards,
Nazley - CR
Kulula.com's reply15 Mar 2016, 14:54
Official
Hello brian@l,
Thank you for your post.
You have every right to expect punctuality from us, however there are numerous reasons within the operation which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you very much for your feedback. I can assure you that our teams are working closely in order to reduce the delays.
Kind Regards,
Nazley - CR
Thank you for your post.
You have every right to expect punctuality from us, however there are numerous reasons within the operation which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you very much for your feedback. I can assure you that our teams are working closely in order to reduce the delays.
Kind Regards,
Nazley - CR