Lack of response and taking ownership

I travelled from King Shaka to Johannesburg on the 14th of December. Besides my flight being delayed, my babies neck support from her car seat was lost. I spoke to Byren, and opened up a file. He had asked me to send through the tags from the car seat, which I have done, and I have not received a response. I currently cannot travel with my baby, as she is one month old, and requires the neck support which is part of the car seat. I had checked it into Fragile, to ensure something like this does not happen. I am still waiting for someone to get back to me from Kulula, as they have to replace it.<br> <br> On the 8th of December I flew with Kulula, and the flight was delayed by 2 hours, and no one assisted me, seeing I was carrying a car seat with baby in it, two hand luggage. I has to change terminals three times, due to the lack in communication and the confusion that was caused.