Lack of product knowledge

<p>I phoned Kulula several times to book a return ticket for myself from JHB to CT, and asked then to book a one way ticket for my 3 year old daughter to return from CT back to JHB with me.</p> <p>1st phone call a lady suggested that I buy the return ticket for myself online, then phone back to add my daughter (Which made sense as booking over the phone costs extra per ticket)</p> <p>I followed her instructions, bought the ticket, and phoned back.</p> <p> </p> <p>2nd call I spoke to another lady, who said that she can’t help me as they only take credit card payments, where I only had a Debit card (Which the first lady said was accepted if it is a cheque account, not savings). She advised me to go purchase my daughters ticket from a Shoprite or Checkers.</p> <p> </p> <p>After driving all the way out to a Checkers, the people said they can’t book a toddler ticket alone without booking for the parent, they advised me to phone Kulula again, ask them to refund my ticket, then book al 3 tickets again.</p> <p>Unfortunately Cheap flights put my payment through Comair, who wasn’t willing to refund me and said that Kulula has to sort it out. (Just to add, I got a sms from my bank stating that the payment went through and was deducted from my account) my payment wasn’t reflecting on their side yet, her solution to me was to just buy another ticket then maybe the payment would show on her side.</p> <p> </p> <p>At this point of devastation, I demanded to speak to the supervisor of Kulula, who pointed me back to ComAir!!!!</p> <p> </p> <p>This went on and on, finally after being advised to 1. Buy online, 2. Not buy online. 3. Purchase tickets twice 4. Go to Shoprite. 5. Go purchase at the airport itself WHICH ALL FAILED a lady managed to get me banking details to where I could EFT the payment to purchase a ticket for my daughter.</p> <p> </p> <p>Tickets that were supposed to cost me R2 386.44 ended up costing me about R400 extra due to extra petrol and airtime.</p> <p> </p> <p>It took me two days to get this sorted, I highly recommend Kulula management to train their staff on their products, get to know the procedures that Comair follows to be able to advise clients seeing that they work together, AND SELL A TICKET OVER THE PHONE, IF THE CLIENT WANT’S A TICKET OVER THE PHONE!</p> <p> </p> <p>I will never buy from Kulula again as their staff has no idea what they are selling!</p> <p>Thank you for the massive headaches and waist of my time Kulula.</p>