Lack of notifications for delays

I flew on flight MN637, on the 28th January. It was delayed. Just as I was leaving for the airport, I received the SMS saying it would be delayed until 10pm. Fine. But when I get to the airport, the board says it is delayed until 9.35pm, so I checked at the desk who advised it was still 10pm. Fine. I then went to the gate half an before boarding, and everyone was waiting there. None of these people were aware the flight was delayed from the original 9.35pm. We eventually began to board at 10pm! The time we were supposed to leave. This would have been fine had anyone advised the further delay! No one said anything! We eventually took off at 10.40pm! Only when the captain spoke did 1) anyone apologise for the delay, 2) explain why we were delayed.

I fly with Kulula at least once a month. I have flown endless times, so I am aware delays happen and nothing can be done about it. But the problem I have is that no one advised of further delays, the airport screen never updated, no one apologised and we were still waiting unaware of the situation and that we would be delayed further. I ended up getting home after midnight!

Please in future, advise your customers! We all understand delays happen, especially due to weather, but you need to tell them!