Lack of customer service

We have made the booking via Kulula our reference number is UHCVMD<br> <br> We just been told of very sad news that our cousin passed on and he well be buried this Saturday we therefore find ourselves in an unfortunate situation which forces us to cut our trip short due to these unforeseen circumstance.<br> <br> We are asking to reschedule our return flight to Friday morning as the burial is in Limpopo which is more than 300 km from Johannesburg. Please also make arrangements with the hotel.<br> <br> We spoke to Natalie Nel who then referred us to Petronella but while talking to Petronella to do some amendments she put me on hold so that she can check with the hotel and car rental, to my surprise the call got cut and Petronella never came back to me. I then tried to call her back from 8 till 12 midday but was put on hold for that 5 hours without help. <br> <br> I am so disappointed with the service given by kulula employees I think I spoke to almost 10 people just to get help but no luck. <br> <br> Your assistance is highly appreciated.<br> <br> Thank you in advance.<br> <br> Bridget<br> ***