LACK OF CUSTOMER CARE

<p>I booked a flight yesterday from Port Elizabeth to Cape Town which departs on 20 July 2017. A payment of R 1334.09 with reference DBDOKJ was debited at 21:40 from my bank account by Kulula.com. I did not receive my ticket nor cornfimation of the flight. I called the call centre this morning and spoke to Lauren Tomlinson, she reqested that I foward a proof of payment and I obliged. I called her again after 14:30 from the British Airways in Port Elizabeth Airport and she later advised that payment section are saying that the payment will only reflect tommorrow. I will have to apply for a refund that may take up to 8 weeks. I could not understand that at all. I did my part and have an appointment in Cape Town.</p>