Lack of client curtsy and care

Although Kulula was aware (since the morning) of a 2 hour delay on their last flight out (making the flight at 10:30 PM!) on a Sunday evening, they did not feel it was necessary to let the passengers know of this delay!

I am traveling with a 4 month old baby and being stuck at the airport for an extra 2 hours is just not something that is ideal when traveling with a baby, never mind getting home even later than scheduled! I understand that there could always be delayed but when the airline is made aware of the delay well in advance SURELY the right thing to do is let the passengers know so that arrangements can be made so one is not as inconvenienced!

We phoned the car company to let them know of our delay but they were already informed, so why would they be informed but not the actual passengers!

This service is just not acceptable, no one wants to spend an extra 2 hours at an airport ESPECIALLY with a 4 month old baby!!!!