KULULU.COM Will not refund me after telling me i could fly then cancelled my flight !!

On the 19th April 2020 Kulula had a statement online advising that there flights will be avaliable from the 6th May 2020, I went ahead and booked two tickets, then I revieved a message with a cancellation with a credit!

I would like a full refund back into my account! SAFAIR has wheels up and I would like to fly with them, I do not need your credit as I will not be flying in days to come due to the Corona Virus, so I am not sure how Kulula would take customers money and giving them credits knowing very well that there is a pandemic! That's *****ery!

I've sent emails a few months ago and received not one response regarding my refund, i decided to call the call center and spoke to an agent by the name of Bianca and she was persistent that i can only have a credit done or i should go and sell the ticket to someone else or give it away, i requested for a manager WHO FAILED to take my call (Shana Liebenberg) this is truly unacceptable and will be taking my way to all social media platforms! GARENTEED (date dialed 11/17/2020 from number ***) PERTHETIC SERVICE RECIEVED