Kulula.wrong

After booking a flight 3 months in advance and paying the tickets in full, both on our flights to capetown and back we were juggled between british airways counters and flight controll desks. Flights were late and i got the sense that these businesses just dont care about customer satisfaction at all. How can you sell 120 seats on a plain that seats 80 and then try to tell people that they will have to take the later flight and make peace with the fact that that means you will only arrive home at 12:00 pm on a Sunday night . That after you booked and paid in full. Making a booking at a restaurant and having that happen, the waiter who andswered the phone and made the booking would lose his job. Truly pathetic service!!!!