YF
Yves F
1 reviews | Active since Jan 2012
30 Nov 2021, 15:40
Kulula's Travel Bank promise failed me
I had money in my Kulula Travel Bank and have been told today that this expires on the 30 November 2021. I was under the impression that I had until 30 November 2021 to book for future travel. This is really pathetic as I was unable to book tickets using this credit and also sent them a mail to help and to bank @kulula.co. They promise to get back to you within 72 hours. I am now on about 120 hours and now my money will expire. No response. Bad bad service
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Yves F's updateReviewer Update
04 May 2022, 12:09Kulula eventually resolved my query but it does not allow me to book to Port Elizabeth which was my original destination for which i received a refund due to Covid-19. I have now had to book a trip onboard Kulula to Durban just to use my credits. They are not flexible at alll
YF
Yves F's update04 May 2022, 12:09
Reviewer Update
Kulula eventually resolved my query but it does not allow me to book to Port Elizabeth which was my original destination for which i received a refund due to Covid-19. I have now had to book a trip onboard Kulula to Durban just to use my credits. They are not flexible at alll