Kulula's Poor Service

On 2 October 2017 I tried booking a combo package to Durban on Kulula's website. There was a problem and I was not able to complete the booking online. I contacted their customer service centre and my enquiry was referred to David. He was not able to assist me with my enquiry as a child's age is 0 - 17 years on their website but when you book a hotel room with Kulula a child's age is 0 - 11 years. If one selects age max 11, there is a problem booking the flight on their website, as it does not allow you to select a year later than 2004. In this case I need the year 2000 as my daughter is 17 years old. I contacted the hotel in question in Durban and they confirmed that children up to age 17 can share a room with their parents. I forwarded this email to Kulula.

On Monday 16 October 2017 I called Kulula and was transferred to 3 different people. I eventually spoke with a lady named Portia. I emailed her all the screen shots as I tried to complete my booking so that she could see the problem that I am encountering. At 11:07 this morning Portia advised that someone would contact me with regard to my booking. It is 19:35 on 16 October 2017 and I am still waiting on a call from Kulula.

I am beginning to wonder if Kulula is interested in doing business. Is Management aware of their employees poor service??