KULULA/COMAIR - PAY YOUR DUES!

I took a kulula flight and ended up with my luggage frame being completely crushed! I had this bag for a number of years so it is quite good quality. They initially said they can not log the complaint. Looking at the extent of the damage it was clear negligence of their handling of the bag. The lady at the baggage counter very reluctantly decided to do her job and log the compliant at my insistence. She still made the snide remark that I over packed my bag which was an outright lie. I have packed my bag exactly the same way for years and that never crushed the bag frame to this extent. They made me wait a further 2 weeks before telling me the replacement bag is ready for collection. When I asked when to collect they rep**** that all their flights are suspended and I can only collect the bag they have waiting for me once the suspension is lifted which looks like that wont be possible at all. What a simple collection of a replaced bag has to do with suspended flights I have no idea.