KULULA.COM - YOUR CUSTOMER SERVICE SUCK!!!!!!!!!!!!!

I am SO fed-up with sub-standard customer service...really, it frustrates me to NO end. WHY is it that in 2021, we still need to be on hold for hours...and still end up with no assistance? WHY is it that you have an email address (***) if you guys have NO intention of providing feedback?? This really is NOT how things should be done. Especially after this said Airline has been grounded for how many weeks - one would think they would really UP their game. Come on guys...seriously??!!!!!