Kulula.com worst airline

Kulula service is very bad. I booked flight MN603 which was set to departure at 17:30 on 03/12/2020. The flight departed after 18:00 and without any reason given.

When we get to our seat numbers 14 A and B we came across people already sitting on our seats. I enquired with air hostesses and I was told we can choose any seat. Ok fine. When we get to King Shaka Int airport, our luggage was lost.

We were told that they are closing at 19:00 and they will make some arrangements on the next day.

On 04/12/2020 I made several calls every 30 minutes to find out about the status of my missing luggage. I spoke to their supervisor at King Shaka by the name of Savani. They kept on promising to sort this matter every 30 minutes when I call up until 18:00 on 04/12/2020. When I call them they don’t answer my call anymore.

I lost my luggage and everything that was on my luggage and it’s clear this is not a priority to them.