Kulula.com ********* conduct, Flight booking FQIZKC

I booked a flight with Kulula.com through Esky for a trip to East London on the 24th December 2020 and return flight on the 6th of January 2021 (Order number [***] )

I decided to cancel my bookings due to a spike in Covid-19 infections in Eastern Cape at the time. Esky did confirm my cancellation and informed me that the airline was willing to give me a 50% cash refund or voucher for the full booking which the return trip. I agreed to the full refund in the form of a voucher. I followed up with Esky towards the end of January 2021 and I was told that the airline were still busy processing refunds as there was a backlog.

I was surprised to be informed by Esky via email that Kulula.com refused to grant the refund voucher because the flights left as per the schedule. My cancellation was a month before the scheduled departure date and Kulula.com could have rejected the cancellation then so that I could decide whether I would proceed with my trip or not.

I find Kulula.com 's conduct very disappointing as I always flew the Airline every December when I visit my family in the Eastern Cape. I am disgusted by this treatment and will never use the airline again due to their ********* conduct. My booking details were as follows: Flight booking number Johannesburg - East London, East London - Johannesburg FQIZKC Insurance certificates' numbers All Risk Trip cancellation insurance ***

Price details Flight: 1942.01 ZAR Additional services: 49.00 ZAR All Risk Trip cancellation insurance: 194.19 ZAR Total price: 2185.20 ZAR