Kulula.com thieving, lying and taking advantage.

Kulula taking advantage of the global pandemic. Kulula released a statement saying you can change your flights for no additional costs or cancel your flight for a full refund in the form of credits. I've been phoning to cancel my tickets (booked for 22-25) since Monday the 16th of March. I've tried to cancel online and online it says that 'online cancellations are not permitted' and to please phone the same number that does not work. The network is "conveniently" congested. I just want to change to future dates. Kulula is not supporting South Africans in these uncertain times.