Kulula.com the biggest bunch of ******.

Due to traffic congestion as a result of power sharing, I miscalculated my travel time from Four Ways area to OR Tambo International, for a local flight from ORT to George on 13 March 2019. When, we as pensioners arrived at the check in desk we were told, you are 5 minutes late. Precisely 40 min before departure. The person behind the counter, just sat back with his hands behind his head as if to say. I am in charge of this little unimportant job. Because none of us are regular flyers, we were under the impression that the booking in time was 30 min before departure. I don't care if what airways have what booking in time, it would only be reasonable to to print it in large letters on the electronic printed ticket. But no, Kulula.com will hide it in the small print, which are not only a real "*****" trick, but simply *********. No one at the Kulula.com Ticket Counter offered any help. They just told us, sorry you are late and must buy new tickets. They even told us, go find new seats from anybody else, which we managed to find with FlySafair. The tickets office at Flysafair were most friendly and helpful and got us four tickets to Cape Town, where we had to rent a car to travel to George by road and could arrange a return flight back to OR Tambo on the 19th of March 2019. Yes Kulula.com even cancelled our return flight, booked for 22 March, because we were 5 minutes late. It cost us an extra R17 000+ extra, just because of a simple small print. I showed the Kulula.com supervisor the printed ticket and asked him, show me where it stands that we must book in a min 45 min before boarding Of course he could not do it and mumbled something about the small print. We got NO help from Kulula.com in any way, nor did they want to help us. Two of the four of us, were actually walking with crutches and a walking stick. (Both over 80 years old.) The local Kulula.com supervisor had absolutely no feeling for us. We were told, sorry you were late and must do another booking. Even loose your return booking. But I know the wheel turn slowly and Karma will get to Kulula.com, when you expect it the least. I am not stupid, but because your single plane had to be taken from service, you close your gates early, so that double bookings can be accommodated. Kulula.com, will never ever see me again. No stars for Kulula and 5 stars for Flysafair