Kulula.com stole from me in Lockdown Times

I booked and paid a holiday through Kulula in February 2020. The holiday was supposed to take place from 28 March. When I received an email from the hotel stating that they'll be closed due to the Corona Virus (Hotel is Sun International - Wild Coast) then I contacted Kulula and spent over two hours on the phone and didn't receive any help from them,they said the hotel first needs to notify them. They don't have email adress which I can send the mail I received from the hotel,they'll contact the hotel and get back to me. This happened in the week of 24 March. I still haven't heard anything from them. I posted on Facebook on their page,a lady who works there contacted me and said she'll CC someone in my email I send her and they'll get back to me.. It's now been two weeks since I canceled this booking and they're just ignoring me. They have all my money but aren't responding at all? They're a multi-million Rand company,they expect people to trust them but they ***** your money.. That's what it feels like because they have my money,they don't want yo do a refund,a holiday which I didn't go on due to a National Lockdown!!! Who do you think you are??? This is *****! I'm going to take it even further....