AB
Adolf B

1 reviews | Active since May 2019

19 May 2019, 10:33

KULULA.COM **** OR MISTAKE

On the 4th of May I made a booking on Kulula.com's website for a return flight in June. I made payment by debit card and received confirmation for the booking. Later on the same day I received a sms stating that my payment was reversed. I contacted Kulula and their agent stated that we must wait till Sunday the 5th. She phoned me on the 5th and stated that the payment was indeed reversed and advised me to make an eft payment to Kulula, which I did. On the 11th I made a bank reconciliation and noticed 2 payments, one by debit card and one by eft. I phoned Kulula and since then the agent is investigating. I contacted my bank and according to them a debit card payment was reversed but a second debit card payment went of my account as well as the eft payment. I forwarded the banks email to the said agent but are still out of pocket. I also noted that the date on their website is wrong. I will rather fly with any other airline than Kulula.

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