JZ
Johan Z

1 reviews | Active since Aug 2011

05 Oct 2021, 10:37

KULULA.COM only wants your MONEY. BEWARE Vitality Members !

IS IT ACTUALLY POSSIBLE TO CONTACT OR RECEIVE AN ANSWER FROM KULULA.COM ... ? So , yesterday we received an e-mail from Kulula.com changing our flight time from 15:00 to 09:50 for a flight on the 5th of November from OR Tambo to Cape Town. The ONLY problem is that we are attending our son's Wedding the previous day ( and they are geeting married the evening of the 4th ) and have to drive 4-5 hours TO OR Tambo..... :( :( :( and still arrive in time for the flight.... Trying to communicate with then ONCE YOU HAVE PAID...SEEMS TO BE AN IMPOSSIBILITY.... There is no e-mail or alternative numbers available . I use to LOVE Kulula.com... BUT NO LONGER.... & I'm not even talking about the useless telephone system.... It's time for their staff to return to the office ! BUT - WILL ALSO BE WRITING TO THE OMBUDSMAN & Discovery. I suspect , if we ALL WRITE TO Discovery - THEY MIGHT have some effect on the service levels of Kulula.com

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