Kulula.com only wants your money

We have booked 4 tickets and payed, in full, to fly to Pretoria on April 9th 2020, for my brothers wedding. Our flight got cancelled and my brother had to postpone his wedding because of the Corona pandemic. The wedding has been moved to 10 Jan 2021. We phoned Kulula today to book our new flight dates, but we got told that we may only rebook those tickets from 11 Jan. They don’t want to give a refund and if we don’t use the tickets before 30 Nov 2021, we lose our money. They suggested that we book 4 new tickets and pay for it again. After a long verbal fight and asking to speak to a supervisor, which never happened, our existing tickets got used and the booking dates got changed. We had to pay in just over a R1000, because Kulula don’t recognize the Vitality discount we got from Discovery when we made the bookings the first time. We got our tickets, but they made extra money out of us, which we don’t feel is fair. I have Discovery Vitality specifically for these types of discounts. Kulula, you are chasing money and ate not treating your clients fairly. I’m very disappointed!