KULULA.COM, OBLINE AS WELL AS CALL CENTRE LETTING CLIENTS DOWN

Due to COVID19, I need to postpone my return flight. When I enter my Booking Reference and Surname as requested, it tells me: A problem occurred while retrieving a booking reference (PNR) Booking reference (PNR) not existing or verification information like first name, last name or email not valid. Believe me, no typing error as I cut and paste the details. Then we called the call centre, we hear the start of the voice promo and suddenly our call is cut off. I won't be surprised if Kulula.com is inundated with rescheduling flights, but come on, your online system can surely handle it.