Kulula.com NO REFUNDS

I booked a flight paid R1020.48 the following day I get an sms stating that my flight has been changed to a earlier time and if the time doesn't suit me I should call and arrange a different time. The earlier flight they booked me on was R882.00 (as per the agent Melissa), however on their website the flight is R732.98. When questioned about the refund, the below happened: - they were persistent in not giving me a credit/refund for the difference(kindly note my fiancé and myself were booked = R575.00).

In theory, anyone booking that flight would get an sms soon after they book it/pay for it, then be moved to a cheaper flight and Kulula pockets the difference. Disgusting!

We called and spoke to Melissa(Agent) and then Leyton(Supervisor) whom basically explained that we are 'lucky' because Kulula is not charging a rebooking fee. Almost like we wanted it to be changed. The lack of understanding by the agent and supervisor was nothing short of revolting. I do not think that they(Agent and Supervisor) even gave it thought that this is ****************. Their processes stands but logic is in short supply.