Kulula.com is ******** us with out unflown tickets

I had unflown tickets that I booked through Kulula.com. Sadly the flights were cancelled because of the restrictions. The company went into a business rescue process. While they were in that process, I filled in a form which gave me options of what I wanted to do with the unflown ticket value. I stated in that form that I wanted the value to be credited into a voucher.

Just before they started operating I called, they told me to create a travel bank account and send an email with the ticket number and travel bank user name. This I didn’t on the 19th of November 2020, the Auto response email Said the process can take will take 6 to 8 weeks. So I kept following up after the 8 weeks had passed. I kept on being told that it will be escalated but nothing had happened.

I’m sure kulula doesn’t want to give us the money back but they hiding behind their process. It is now 4 months later and nothing happened.