KULULA.COM

I was scheduled to fly from Durban to Jhb on flight MN602. After we boarded the plane, the Captain advised the flight had been cancelled as the plane had to go to Cape Town and ordered us to disembark and go see the ticket office. The ticket office advised there were no flights available until after 11, at which point it would have been pointless for me to go as my JHB appointment was scheduled for 10.30 and thereafter I had hired a vehicle to drive back to Pietermaritzburg. I was not able to reschedule the meeting for a later time either, so I asked for a refund. The vehicle hire was done via Rentalcars.com using AVIS. I called Avis to cancel and they advised I had to cancel via Rentalcars.com. I emailed them to cancel the vehicle hire, however I have since received an email from Rentalcars.com stating the vehicle hire was cancelled, but they would not refund me.

Kulula have now offered a voucher on the flight but will not reimburse for my vehicle hire. This is unacceptable!

Pietermaritzburg to Durban and back a second time to collect me.

I lost out on an important meeting, which is has now caused a major problem for my company, as well as half a day’s works, not only my own but other peoples’ time fetching and dropping between PMB and Durban, and now I am losing R1381.45 on vehicle hire. This is not acceptable and Kulula just get away with this. They have lost a Patron and I will be sure to advise everyone I know of this situation going forward! Not acceptable!!!