Kulula.com changing paid seats and never on time

• Firstly, I will never fly Kulula again due to the bad service that I am continually getting. The only reason I fly Kulula sometimes is due to the Flight Booster arrangement with Discovery Medical aid. • It is now the third time in a row that, after I have paid to upgrade my seat, that my seat is just changed by Kulula.com due to a change in seating plan. If I pay to sit in seat 2D, there is a reason for it. I might have a meeting that I have to get to and I need to sit on an exit row, due to leg space and comfort. Now, I get thrown to the back of the flight on a seat that I did not choose, although I paid a premium for my seat. Now the biggest problem I have with Kulula in this regard is the fact that I am not even informed about this change, I have to find it out on my own and by surprise. Thus, Communication from Kulula – Rated 1 out of 10 each time. Getting the service that you pay for – Rated 0 out of 10 each time. • Then, being a business person, I would never recommend Kulula to any of my colleagues, why? Because ALL of the flights that I have taken on Kulula have been late. I would much rather fly FlySafair, because I have never been late when flying with them. I really and honestly do feel that Kulula do not have any respect for the time schedules of its clientele. As a business man I have meetings scheduled during a day, believe it or not, and if I take an early flight to JHB in the morning, I have to be on time in order to be at that meetings on time. But no, Kulula.com do not give a damn. On-Time service – Rated 0 out of 10.

I think that the public needs to be made aware of the above problems. when they have to make an informed decision on which airline they choose. Stay as far away from Kulula.com as possible.