1 reviews | Active since Nov 2011
Kulula.com call centre information to me appears false
Re: Kulula.com call centre information to me appears false
Two evenings before my flight MN909 at 7:50am on Friday 29 March 2019, the Kulula.com call centre phoned me to advise me that my flight have been cancelled 'due to technical reasons' and that they wanted to move me to a later flight. I told the agent that I did not want to fly later and he said he will 'see what he can do'. Two days later, I boarded my flight (not cancelled). I cannot help but wonder whether the flight was overbooked and that this was a cheap shot at getting some passengers to shift to flights with availability. If my hypothesis is in fact true, I am deeply disappointed that they will use ********* methods (i.e. lying) to bully passengers to other flights. I give a rating of two stars just to allow for the fact that I do not have complete information, but if my hunch is correct, I'd actually like to select one star...
