Kulula.com bad service

Kulula flight MN925 OR Tambo to George on 04/02/2019 Time 11:05. Passengers Buchan/Rodney & Buchan/Gertruida Booking code XKGJJX We pre booked seats 31A & 31B . Printed boarding passes on the 03/02/2019 and were given seats 3A & 3B, not a major problem but we had paid for 31 A&B. passenger name: seats: eTicket Receipt(s): » Rodney Buchan 32A / Confirmed ***184 » Gertruida Buchan 32B / Confirmed ***185 The baggage drop off did not seem to be work only 3 Kulula staff manning the check in, the printed us new boarding passes and something to do with the scanners? Boarded on time but was delayed due to runway traffic jam, this I could see. Also noticed on boarding that we were on a "OLD" 737 not the normal 737-800 used to George. On arriving in George we had no checked in luggage this due to the aircraft not being able to carry all the checked in baggage? We were informed by Kulula ground staff that our luggage would be on the next flight which was MN901 departing at 14H35 arriving George @ 16H35. Kulula would then deliver to our home address. Its now 20H30 and still no luggage. 20H45 "The Bag Guys" have just delivered. Seems like its now a business delivering the lost baggage, the driver tells me that its a daily occurrence! I noticed that there were around 10 passengers with the same problem. They also were aware of who's luggage they had removed from the flight. I made several attempts to contact the George Kulula Baggage office but got no answer.( ********** 8403) Also attempted the Kulula ********** 852 ask to hold and got the nice recording telling about all the nice things that we have not experienced today then got cut off In hind sight part of the delay was when the pilot saw that he had excess weight and had luggage removed. I will be defiantly looking at the alternatives in the future